1. Introduction
Welcome to Tribusense! These Terms and Conditions (“Terms”) are a legal agreement between you and İsmail Karaalioğlu (sole proprietor) (“we”, “us”, “our”), the owner and operator of Tribusense. They outline the rules and regulations for the use of the Tribusense website(s), app(s), and services (“Service”). By accessing or using the Service, you agree to these Terms and to our Privacy Policy and Cookie Policy.- Tribusense is not affiliated with, endorsed, or sponsored by Reddit. All Reddit trademarks belong to their respective owners.
2. License
Unless otherwise stated, we and/or our licensors own the intellectual property rights for all material and software in the Service. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for your internal business purposes. No rights are granted except as expressly set forth here.
3. User Content
You retain ownership of any text, links, and other material you submit or upload ("User Content"). By providing User Content, you grant Tribusense a non-exclusive, worldwide, royalty-free, revocable, sublicensable license to host, process, store, transmit, and display your User Content solely as necessary to operate the Service. You represent and warrant that you have all rights necessary to grant this license and that your User Content does not violate law or third-party rights.
4. Data Integration
When you connect third-party accounts (e.g., Reddit) you authorize us to access, process, and store data from those accounts as needed to provide the Service, in accordance with our Privacy Policy. You are responsible for ensuring your use complies with the terms and policies of those third-party providers.
5. User Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for activity under your account. You must promptly notify us of any unauthorized use. You agree not to share credentials or circumvent technical controls (e.g., usage limits, rate limits). You may not upload or generate content that infringes third-party copyrights, trademarks, trade secrets, or terms of service of other platforms.
6. Third-Party Services
The Service may reference or link to third-party services. We do not control and are not responsible for their content, policies, or practices. Your use of those services is governed by their terms. We make no warranties regarding the availability, accuracy, or reliability of third-party services.
7. Third-Party Integrations
Tribusense integrates with third-party services such as OpenAI (LLM drafting), Supabase (database/auth), Upstash Redis (queues/ratelimiting), Sentry (error tracking), Slack/Webhooks, and the Reddit API. We use them to deliver features (e.g., AI draft replies). Human-in-the-loop: Tribusense does not auto-post; you decide whether to publish replies. We prohibit vote manipulation/brigading and encourage subreddit-aware behavior. Your use of integrations remains subject to the third party’s own terms and policies.
8. Refund and Cancellation Policy
Tribusense is a digital subscription service. Refunds are generally not offered, except where required by law or for clear billing errors (e.g., duplicate charge). Refunds are processed by Paddle (our Merchant of Record) to the original payment method. See our Refund Policy for details.
9. Updates to Services
We may update or change features from time to time (including experimental, beta, or limited-availability features). We’ll use reasonable efforts to notify you of material changes that significantly impact functionality.
10. Intellectual Property Rights of Third-Party Integrations
Intellectual property rights in any data, models, libraries, or content belonging to third-party providers and surfaced through the Service remain with those providers. We are not affiliated with Reddit. ‘Reddit’ and related marks are trademarks of Reddit, Inc. All third-party trademarks remain the property of their respective owners.
11. Service Availability
We strive for reliable operation, but no uptime guarantees are provided. Cadence figures for Reddit polling are approximate and may include jitter/back-off to respect platform limits (e.g., Starter ~8–12 minutes; Pro ~2–5 minutes). The Service applies fair-use controls to keep costs predictable and protect platform integrity: warning at 80%, graceful degradation to digest mode at 95%, and hard block at 100% of the current daily/monthly usage thresholds (see §20 for plan context). During digest mode, real-time pulls are reduced until usage returns to normal.
12. Data Portability and Deletion
You can export certain data subject to plan and retention constraints: CSV export is available on Pro; other plans provide in-app reporting only. We honor account deletion requests; some data may be retained for legal, security, or audit purposes and in backups for a limited time.
13. Platform Compliance
You must use the Service in accordance with platform rules (e.g., Reddit User Agreement and Reddit Data API Terms). No automated posting, voting, messaging, scraping, or evading rate limits. We use only official APIs; you are responsible for complying with subreddit rules.
14. Contact Information
For legal notices or user support inquiries, email support@tribusense.com.
15. Compliance with Laws
You agree to comply with all applicable laws and regulations (including anti-spam, data protection, export control, and platform rules such as subreddit policies) when using the Service.
16. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. We do not warrant that the Service will be uninterrupted, error-free, or that all third-party policy risks can be prevented.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRIBUSENSE AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS/REVENUE/GOODWILL/ DATA. OUR AGGREGATE LIABILITY RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE CLAIM OR (B) USD $50.
18. Changes to the Terms
We may modify these Terms at any time in our sole discretion. We will use reasonable efforts to provide notice of material changes (e.g., via email or in-product). Your continued use after changes constitutes acceptance.
19. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Turkey. Any disputes arising from these terms will be resolved in the courts of Turkey.
20. Service Accessibility and Modifications
We aim to make the Service accessible; however, we may modify, update, suspend, or discontinue portions of the Service at our discretion. We will use reasonable efforts to notify you of material changes that affect access or use.
21. Payment and Subscription Terms
Paid plans auto-renew until cancelled. Prices and taxes are shown at checkout. We use Paddle as our Merchant of Record.
Proration & Plan Changes: Upgrades are prorated and applied immediately; downgrades are scheduled for the next billing period.
Past-Due Grace: If payment fails, a 7-day grace period may apply before automatic downgrade or restrictions; access is restored automatically upon successful payment.
Entitlements & Limits: Technical limits enforce plan entitlements. Current examples (subject to change; see Pricing page):
- Free: 2 monitors; ~30–45 min cadence; 8 AI drafts/mo; daily digest; 7-day retention.
- Starter: 5 monitors; ~8–12 min cadence; 60 AI drafts/mo; real-time email alerts (degrade → digest); 30-day retention.
- Pro: 20 monitors; ~2–5 min cadence; 400 AI drafts/mo; Slack + Webhooks; CSV export; 90-day retention.
Fair-Use: Monthly/daily items-evaluated and per-run sampling caps apply. 80% warn → 95% digest → 100% block (see §11).
Cancellation: You can cancel anytime via the customer portal; access continues through the end of the paid term.
Refunds: Unless required by law, fees are non-refundable after a billing period starts. See Refund Policy for details.
22. Age Restrictions
We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information and take appropriate steps.
23. Dispute Resolution
Before filing any formal claim, you agree to first contact us at support@tribusense.com and allow 30 days to attempt an informal resolution in good faith.
24. Acceptable Use Policy
You agree not to misuse the Service, including (without limitation):
- violating subreddit rules or posting policies;
- spam, mass messaging, or any vote manipulation/brigading;
- posting repetitive or near-duplicate replies;
- excessive self-promotion or link density contrary to subreddit norms;
- attempting to bypass usage limits, security, or rate limits;
- reverse engineering, scraping, or exploiting non-public APIs or data.
We may apply guardrails such as per-subreddit cooldowns, duplicate detection, and link-frequency limits.
25. Complaints and Dispute Resolution
If you have a complaint about the Service, please contact support. We will endeavor to resolve issues promptly and fairly. If unresolved, the dispute process in §22 and the courts identified in §18 apply.
26. Termination and Suspension
We may suspend or terminate your account if you violate these Terms, applicable law, or third-party/platform policies. Upon termination, your right to use the Service ceases, but provisions that by their nature should survive (e.g., IP, Disclaimers, Limitation of Liability, Indemnity) will continue.
27. Indemnification
You agree to indemnify, defend, and hold harmless Tribusense, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Service, your User Content, or your breach of these Terms.
28. Feedback and Suggestions
We welcome feedback and suggestions. By submitting feedback, you grant us a non-exclusive, worldwide, royalty-free license to use it without obligation or compensation.
29. Miscellaneous
These Terms constitute the entire agreement between you and Tribusense regarding the Service and supersede prior or contemporaneous agreements. If any provision is held unenforceable, the remaining provisions remain in full force. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets. Neither party is liable for delays or failures due to causes beyond reasonable control (force majeure).
30. Jurisdiction-Specific Terms
If your jurisdiction requires specific legal notices or consumer rights disclosures, those jurisdiction-specific provisions will apply in addition to these Terms.