1. Introduction
This Cookie Policy explains how Tribusense ("we", "us", "our") uses cookies and similar technologies on our websites and apps ("Services"). It should be read together with our Privacy Policy and Terms of Service.
2. What Are Cookies?
Cookies are small text files placed on your device to store data that can be retrieved by a web server in the domain that placed the cookie. Related technologies include localStorage, sessionStorage, and pixels.
3. Why We Use Cookies
We use cookies to:
- keep you signed in and secure your session;
- remember your preferences (e.g., language, theme);
- measure product usage and improve reliability;
- support privacy-respecting analytics;
- enable checkout and billing operations with our payment provider.
We do not use advertising or behavioral ad-tracking cookies.
4. Types of Cookies We Use
4.1 Essential (Strictly Necessary)
Required for the Service to function (authentication, security, load balancing, fraud prevention). These cannot be switched off in our systems.
4.2 Preferences / Functional
Remember choices such as language, UI state, or dismissal of notices (e.g., cookie banner).
4.3 Analytics / Performance
Help us understand which features are used and how the app performs (aggregated metrics). We use privacy-respecting analytics; IPs may be truncated or anonymized where supported.
4.4 Payment / Checkout (Third-Party)
Our Merchant of Record (e.g., Paddle) may set cookies to operate checkout, detect fraud, and comply with tax requirements.
5. Cookies Set by Us (First-Party)
The exact names may vary by environment; typical examples include:
- auth_session / __Host-* – keeps you signed in (Essential)
- cookie_consent – stores your consent choices (Essential/Functional)
- ui_prefs_* – remembers interface preferences (Functional)
- analytics_session – session-scoped analytics ID (Analytics)
6. Cookies Set by Third Parties
- Analytics provider (e.g., Plausible/PostHog): usage metrics; we configure it to avoid cross-site tracking and respect DNT/GPC where available.
- Payment provider (e.g., Paddle): checkout flow, fraud prevention, tax and compliance.
- Content delivery & error monitoring (e.g., CDN, Sentry): reliability, rate-limit, and error diagnostics.
Third-party cookies are controlled by the respective providers’ policies. Disabling them may affect certain features (e.g., checkout).
7. Similar Technologies
We may use localStorage and sessionStorage to cache non-sensitive UI state, feature flags, or collapsed/expanded sections. We do not store payment card data in these mechanisms.
8. Your Choices (Consent Management)
Cookie Preferences: You can review or change your consent at any time via the Cookie Preferences link in the footer.
Essential cookies are always active because the site won’t work without them.
Analytics/Functional cookies are opt-in in regions where consent is required.
9. Browser Controls
Most browsers allow you to block or delete cookies. Instructions vary by browser; typically found under Settings → Privacy → Cookies and site data. Blocking essential cookies may break core functionality (e.g., login).
10. Do Not Track (DNT) & Global Privacy Control (GPC)
Where feasible, we treat the presence of a GPC signal as a request to disable non-essential cookies. We also make efforts to respect DNT signals for analytics features that support it.
11. Legal Bases (EEA/UK)
- Consent: for non-essential cookies (e.g., analytics).
- Legitimate interests / Performance of contract: for essential cookies needed to deliver and secure the Service.
12. Retention
Cookie lifetimes vary: session cookies expire when you close your browser; persistent cookies typically last from 24 hours up to 12 months unless you delete them sooner or we rotate them earlier for security.
13. International Transfers
If third-party providers store/process data outside your country, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) and technical/organizational measures. See our Privacy Policy for details.
14. Updates to This Policy
We may update this Cookie Policy from time to time. We will post the revised version with the updated “Last updated” date and, where required, request consent again for material changes.
15. Contact
Questions about cookies? Contact support@tribusense.com.